People often optimize for comfort too early. In your first support role, learning speed, feedback density, and team access matter more than sweatpants.
Why on-site still wins early
- Faster ramp-up because you can ask questions in real time.
- More visibility with team leads and trainers.
- Quicker social integration in a new city.
- Lower risk of feeling isolated during relocation.
When remote makes sense
- You already know the workflows and need autonomy, not handholding.
- Your home setup is stable and quiet.
- Your manager is structured and responsive.
- You are disciplined enough to separate work time from drift.
For most newcomers to Sofia, on-site for the first 6-12 months is the highest-upside move. You can negotiate flexibility later.
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