Sofia, Bulgaria · On-site
Customer Service Representative
Help real customers solve real problems through chat, email, and phone. With empathy, clarity, and speed.
Key responsibilities
- Respond to customer questions across chat, email, and phone
- Resolve issues on first contact whenever possible
- Document cases accurately inside the CRM
- Share customer insights with product and operations teams
03 / Requirements
What you bring
Eligibility
This role is open to EU citizens and candidates with valid EU work authorization. We also offer visa sponsorship for German, French, Dutch, Polish, Serbian and Albanian speakers.
European working languages
English plus any European language — German, French, Dutch, Spanish, Italian, Polish, Portuguese, Czech, Slovak, Romanian, Bulgarian, Swedish, Danish, Norwegian, Finnish, Greek, Hungarian and more.
No experience yet? That is the norm here - see entry level jobs in Sofia for what employers actually screen for. For the customer service route specifically, see customer service jobs in Sofia.
Fluent written and spoken language skills
An additional European language is a strong advantage.
Strong reading comprehension
You can spot context, tone, and intent quickly and fairly.
Calm under pressure
You stay precise and professional in a fast-moving queue.
Digital mindset
You are comfortable with CRMs, moderation tools, and dashboards.
Availability to work on-site in Bulgaria
Both roles are office-based in Sofia.
Minimum age 18+
Previous experience is welcome, but not required.
04 / Offer
What we offer
A role you can build a career on - not just a job.
Competitive pay
Competitive pay - shared during the interview process.
Paid training
Structured onboarding so your first day feels manageable.
Private healthcare
We invest in your wellbeing from month one.
Performance bonuses
Your impact is recognized and rewarded.
Modern Sofia office
Bright, quiet, ergonomic - with free coffee and snacks.
Career path
Clear routes into QA, team lead, and policy roles.
Mental health support
Confidential counseling support for moderators.
Step 01 / Apply
Apply in under two minutes
Fill in the fields. When you click submit, your email client opens with a prewritten message to our referral team.
Two roles. One mission.
Role 01
Social Media Moderator
Review user-generated content on social platforms. Keep communities safe and apply policies consistently.
Role 02
Customer Service Representative
Help real customers solve real problems through chat, email, and phone. With empathy, clarity, and speed.